Terms of Service

These terms govern your use of CallTree AI's services and platform. Please read them carefully.

Last updated: July 11, 2025

Acceptance of Terms

By accessing or using CallTree AI's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.

Description of Service

CallTree AI provides AI-powered contact center analytics and optimization solutions. Our platform helps businesses analyze call data, optimize workflows, and reduce operational costs through advanced artificial intelligence and machine learning technologies.

User Accounts

To use our services, you may need to create an account. You agree to:

  • Provide accurate and complete information
  • Keep your account information updated
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

Acceptable Use

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Use our services for any unlawful or fraudulent purpose

Data and Privacy

You retain ownership of your data. By using our services, you grant us permission to process your data as necessary to provide our services. We handle your data in accordance with our Privacy Policy and applicable data protection laws.

Intellectual Property

CallTree AI and its licensors own all rights to our services, including software, algorithms, and related intellectual property. You may not copy, modify, distribute, or reverse engineer our services without written permission.

Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may suspend or terminate services for maintenance, security, or other operational reasons.

Limitation of Liability

To the maximum extent permitted by law, CallTree AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Termination

Either party may terminate this agreement at any time. Upon termination, your access to our services will cease, and we may delete your account data in accordance with our data retention policies.

Contact Information

If you have questions about these Terms of Service, please contact us at legal@calltree.ai